Privacy Policy

Thank you for visiting frog3d.com. The privacy policy tells you how your personal information is collected, used, and disclosed by Streamline Automation Ltd. (“We”, “we”, “Us”, “us”, “Our”, “our” or “Streamline”) at this website (www.frog3d.com, the “Website”), or otherwise through Streamline’s software programs and applications (the “Software”) for use in connection with its equipment and related hardware. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure you understand how any personal information you provide will be used.

BY SIGNING UP TO USE THE WEBSITE OR THE SOFTWARE, BY CREATING AN ACCOUNT ON THE WEBSITE OR THE SOFTWARE, OR BY MAKING ANY OTHER USE OF THE WEBSITE, THE SOFTWARE OR ANY OF OUR SERVICES, YOU AGREE AND CONSENT TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY, DO NOT SIGN UP TO USE THE WEBSITE OR THE SOFTWARE, CREATE AN ACCOUNT ON THE WEBSITE OR THE SOFTWARE, OR OTHERWISE USE THE WEBSITE, THE SOFTWARE, OR THE SERVICES.

Collection of Information

We collect personal information when electively submitted by our visitors and users. The information you provide is used to fulfill specific requests you have made (including resources, services, sales inquiry etc.). Personal information is information about an identifiable individual, or any information that identifies you as an individual, as defined in the Personal Information Protection and Electronic Documents Act and in any applicable provincial legislation, including the Alberta Personal Information Protection Act (PIPA). This information is used to fulfill your specific request.

What we collect

Except where information is required to fulfill an identified purpose, you get to decide what information you want to share with us. We only collect such personal information as is reasonably necessary for us to fulfill the purposes as set out in this privacy policy. We may collect the following information:

• Biographical information that you provide to us, including your first and last name, and organization name;
• Partial payment information to process your orders (We do not process payments through this website). Partial payment information is only collated for authorization purposes;
• Information you provide directly to us when you request that we conduct a specific task on your behalf using our Software or services, or other information you provide when you communicate with us;
• Demographic information such as street address, city, country;
• Contact information including email address and or phone number;
• Information that you provide to us for the purpose of obtaining or receiving updates about new services, and/or obtaining or receiving notifications;
• Other information relevant to customer surveys and/or offers; and
• Information about your online activity; for example, information about your web browser, Internet Protocol (IP) address, use of the Website, and history.

What we use your personal data for, why and how long do we keep it?
We may use your personal information to (and you hereby consent to each of the following uses):

• Process your applications for setting up an account with us or otherwise registering to use the Website, our Software, and any related services;
• Provide, update, maintain, administer and operate the Software, the Website, and applicable services and deliver and enable your use of the Software, the Website, and applicable services, including the development of new product and service offerings;
• Fulfill a specific request that you have made such as resource download requests, or questions regarding our products/services;
• Customer services communications: your data may be used to manage our relationship with you as our customer;
• Provide tailored services: we may use your data to provide information we believe is of interest to you; and
• To manage, administer, maintain, service, and enforce our Privacy Policy and verify compliance with agreements between you and us relating to your use of the Website, Software, and/or any related services, or to otherwise comply with applicable laws and regulations.

We will not retain your data for longer than is necessary to fulfill the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, and the purpose(s) for which it is being processed. We may also anonymize, aggregate or otherwise strip any personal information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.

We securely delete or destroy your personal information when it is no longer needed by us.

Personal information that we collect may be uploaded, moved, stored, processed in, backed up and/or transferred between any of the countries in which we operate or may operate in order to enable us to collect, use, and/or disclose the personal information in accordance with this Privacy Policy. Your personal information may be uploaded, moved, stored, processed in, backed up and/or transferred in our discretion in Canada or in jurisdictions other than Canada, including the United States, and you consent to the same.

Disclosure of Personal Information

Any personal information provided by you, or that is derived automatically by or through the Website, the Software, and related services is not sold, rented, or shared by us with any third party without your consent, except in the circumstances described in this privacy policy. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, to the extent that such disclosure is reasonably necessary for the purposes set out in this privacy policy.

You acknowledge and agree that We may use and/or disclose your personal information, without notice, if legally permitted to do so according to the relevant provisions of the Canada Personal Information Protection and Electronic Documents Act, S.C. 2000, c.5 and the Personal Information Protection Act, S.A. 2003, c. P-6.5, and/or any other relevant privacy enactment (collectively, the “Privacy Acts”). The Privacy Acts may permit the use and/or disclosure of personal information without notice if, for example: (a) the personal information could be useful in the investigation of a contravention of the laws of Canada, a province or a foreign jurisdiction; (b) the personal information is used or disclosed for the purpose of acting in respect of an emergency that threatens the life, health or security of an individual; and (c) the personal information is disclosed to comply with the edicts of the law, or to comply with a subpoena or warrant issued or an order made by a court.

You also acknowledge and agree that we may engage other companies and individuals (“Third Party Service Providers”) to perform some of the foregoing on our behalf, including service providers selected by you in your use of the Website and the Software. We may disclose your personal information to one or more Third Party Service Providers who provide services for us or perform services on our behalf. We make every effort to ensure any company with which we may share personal information protects that personal information and data in a manner similar to this privacy policy and to limit the use of such personal information to the performance of the services being provided for us by the applicable Third Party Service Provider(s).

Cookie / Tracking Technology

This site uses cookies and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type, operating system, tracking the number of visitors to the site, and understanding how visitors interact with the website. Cookies (small computer files that a website’s server places on your computer) collect information about your online behaviour. You can set your browser to reject cookies, but this may impair our ability to customize and test your experience, like remembering your preferred language or present location-specific information to you. By using and browsing the Website, you consent to cookies being used in accordance with this Privacy Policy. If you do not consent, you must disable cookies or refrain from using the Website.

Cookies do not typically contain personal information, but personal information that we store about you may be linked to the information stored in and obtained from cookies. If you previously provided personally identifiable information, however, cookies may be tied to such information.

Consent

Withdrawal of consent. You may withdraw your consent to the collection, use, and disclosure of your personal information as set out in this privacy policy at any time. Withdrawal of your consent to the collection, use, and/or disclosure of your personal information as set out in this privacy policy may result in all or part of the Software or the Website being unavailable to you. If you withdraw your consent to the collection, use, and/or disclosure of your personal information as set out in this privacy policy, we reserve the right to limit your access or prevent you from accessing all or part of the Software or the Website, and/or any related services.

Updating consent. Subject to legal and contractual restrictions, you can, with reasonable notice to us, update your consent or withdraw your consent to the collection, use, and disclosure of your personal information for specific purposes, other than the collection, use, and disclosure which is required for us to maintain your account with us and to provide services that you sign up for and for which you were approved.

Accuracy

We take steps to ensure that your personal information is as accurate, complete and up to date as is necessary for the purposes for which it is to be used. If you believe that the personal information we have about you is not accurate or is incomplete, please contact us by updating your information through our Website or the Software, or by phone at 403.250.1073.

Security

We take all reasonably practicable measures to ensure your information is safe and secure, including encryption technology, passwords, secured servers with firewalls. At the same time, we cannot guarantee that only authorized people will see your information, and there is the risk that third parties will use illegal actions or means contrary to our policies to obtain information. We strongly recommend using a secure connection when accessing the website and taking reasonable precautions such as using the most up-to-date antivirus software.

Changes

This privacy policy is subject to change without notice. If changes are made, we will notify you on this Website by posting an updated copy of the privacy policy to our website. Any continued use of the Website, the Services, and/or the Software following such posting of the revised or amended version of this privacy policy will be deemed to constitute acceptance of and consent to the revised or amended privacy policy terms.

Contact Information

You can write to Streamline to request access to the personal information we have on file for you. We will provide you with the personal information that we have, subject to certain considerations specified by law. If you wish to request access to the personal information that we have on file for you, if you want to request that such personal information be corrected, or if you believe that we have not adhered to the terms of this privacy policy, please contact our designated Privacy Officer by phone at 403.250.1073.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Phone: 403.250.1073

We reserve the right to make changes to this policy at any time.